No Clear answer on account

The Gym Company Jakaranda

So, I joined Gym Company Jacaranda Late in July 2026. I received my *** to give a timeline of where everything started.

- My first debit was done on 2026/08/31 for the month of July and August – R399 - My second debit was done on 2026/09/30 for the month of September – R399

Now where the problem arises is I added my daughter mid-October and changed my banking details for my own account and the new banking details for my daughter's account. I also downgraded on my package to the white card, so it is affordable for both me and my daughter. End of October comes and only 1 of the accounts debits goes off.

- My daughter's debit goes of on 2026/11/02 for R229 - My account bounced back because the banking details were not updated – R249.

I make the manual payment of R249 and thought all is well, but it is not. Because my debit order was always for the last day of the month and the new date is for the 1st of the month, it completely changes the age of the transactions. I am still R249 outstanding as the amount paid was allocated to November, which is strange as this would mean that I suddenly pay upfront.

When I queried this and referred to my daughter's account, I was not given a straight answer as it seems that no confirmation can be given if I must pay upfront of in arrears. If I pay upfront, then the debit at the end of September should be for October, but if I pay in arrears, then the manual payment I made should be allocated to October. I am waiting for communication but now, my account is frozen, I cannot go to the Gym, I cannot access the portal. I also do not know who to speak to.