Nightmare

<p>I joined the Gym Last year July 2016, the deduction was fine for 2months, the 3rd months they deducted more than what they were suppose too. i queried it with them and i was told to reverse as it was a mistake, i went and reversed it. After that i phoned to let them know i will be paying myself as it is bad for my credit score when i keep on reversing the payments. I have paid money into their account around november but believe you me it was only captured into the system february 2017 after so many followups when i started fighting with them, Later on one of the staff phoned & told me they owe me 200.00 so i mustnt pay for the month of february. i didnt pay for that months. i later asked to speak with the branch manager who did not bother to followup my case. the first time i spoke to the manager he asked for me to email him proof of payment which i did and he never got back to me but i had to followit up with him. he will keep on saying he's gonna phone me back in a hour or two which never happened. i kept on following it and everytime i followed it up i have to start from scratch explaining who i am and my case with the same person. he apologised and offered me another free months. On the 25th April 2017 i paid R200.00 into Gym company's, i got to the gym today morning i was told i owe 200.00. I then phoned gym company to let them know i wanna consel my membership and i was told there's a consellation fee which im aware, i then asked the lady how much & how do you calculate it, she told me its R1500.00 and i asked why is it 1500.00 and she said because i owe them 200.00, i then told her i was told 800.00 last year, i then asked how do you calculate it , she couldnt explain she said i rather come to the branch so she can show me. I then told her im not available for atleast a month and i wanna counsel the membership asap, she still couldn't explain to me how they calculate it. I will never ever recomend someone to the gym company, so incompitent.</p>