Membership Cancellation/Unfairly balance

Good day,

I visited the gym company today around 14:00 to address why my membership hasn’t been cancelled, as it still shows that I owe the gym. I believe I do not owe the gym anything, as I requested for my membership to be cancelled when the contract ended in April. I started requesting this cancellation towards the end of 2023.

I not only completed the form at the Gahndi location, but also requested the cancellation via phone and WhatsApp. I received a ticket number #04133 on April 22nd. However, the Gahndi Manager informed me that I must pay R600 because I didn’t take a picture of the cancellation notice form.

This situation feels unfair, as it appears someone within the gym company has not fulfilled their responsibilities, and now I am being held accountable. After a three-year contract, during which I even communicated my financial difficulties and made efforts to pay despite them, it’s disheartening to face this issue.

I hope this matter can be resolved promptly and fairly.