Lack customer service-Arbour crossing gym company

I joined the gym, seeing nice packages that will suit my goals , however found that most of the advertised facilities are not available at my branch, which i was than promised as they were in plans to open a new gym , but still did not provide, mind you this was to go on a hire membership cost defined as black, bit currently all member are using same facilities, but we are paying different prices, which i feel this was pure *******, if you ask about such , they tell you about entitlement/benefit when you happen to visit other branches, but my question is why do i not have at the branch I registered on , further m currently fighting a maintenance fee, their customer service is very poor, first I initially agreed to a contract of whatapp which their for means their is no signed contract by me, than this month they debited me twice, when m questioning the other amount they say it maintaince levy, which i do not argue the only point i was trying to make is why was i not told at the pointbof agreeing to the contract, which they did not even happen to sign, i logged my complaint with a receptionist who was rude to me, did not tey to understand my point, nd did not want me to question her about the amount, she promises to asked manager to phone me, 2 weeks later it never happened and they later promised to ask a DA to call, 2 days later still didn’t, while everyday i have to beg to access gym, i paid my gym monthly fee, was only arguing the mantainance levy , which also i simply need explanation and to further an apology since i have beed abused by the whole situation, this morning i was told not to be allowed in until i pay, which i feel is very unfair how they r addressing the problem, nd my problem was not paying but no one like to be surprised of fees, as i work on a budget, if i allow this i will forever have extra fees charged to me