Keep taking extra funds

Item: Gym Company
Rating: 1
Author: Tasmin R

gym company keeps double debiting my account, everytime i complain to them they state that its sorted out then next month i get messages again of outstanding arrears and no payments, From: Mandla Sibanyoni ********** Sent: Wednesday, January 04, 2017 2:50 PM To: Robinson, Tasmin Subject: RE: Yes iv done it but please when you pay the outstanding use the correct one 11628RP and tell Kylin to collect the new tag not the one he is using because that one is yours --- Manda Sibanyoni Accounts Department Gym Company [Roodepoort] ********** On 2017-01-04 14:42, Robinson, Tasmin wrote: That’s the reference number that you gave me, so u need to make the allocations. As per note below.. What levy is this we speak about now?? How can I pay for a Tag that ive always had?? From: Mandla Sibanyoni ********** Sent: Tuesday, December 06, 2016 4:09 PM To: Robinson, Tasmin Subject: RE: Re: Hi Robinson Bank FNB Account ********** 6357 Ref no 05035RP/man send the proof of payment please From: Mandla Sibanyoni ********** Sent: Wednesday, January 04, 2017 2:34 PM To: Robinson, Tasmin Subject: Re: Hi Tasmin The payment that you made in December was done with a wrong membership number 05035rp the correct one is 11628 as from now the was an outstanding of R498. But the payment made is R199 but still the is outstanding of R299 arrears that need to be paid as the was outstanding amount not paid tag R100 and levy R199 Yes iv done it but please when you pay the outstanding use the correct one 11628RP and tell Kylin to collect the new tag not the one he is using because that one is yours --- Manda Sibanyoni Accounts Department Gym Company [Roodepoort] ********** On 2017-01-04 14:42, Robinson, Tasmin wrote: That’s the reference number that you gave me, so u need to make the allocations. As per note below.. What levy is this we speak about now?? How can I pay for a Tag that ive always had?? From: Mandla Sibanyoni ********** Sent: Tuesday, December 06, 2016 4:09 PM To: Robinson, Tasmin Subject: RE: Re: Hi Robinson Bank FNB Account ********** 6357 Ref no 05035RP/man send the proof of payment please From: Mandla Sibanyoni ********** Sent: Wednesday, January 04, 2017 2:34 PM To: Robinson, Tasmin Subject: Re: Hi Tasmin The payment that you made in December was done with a wrong membership number 05035rp the correct one is 11628 as from now the was an outstanding of R498. But the payment made is R199 but still the is outstanding of R299 arrears that need to be paid as the was outstanding amount not paid tag R100 and levy R199 --- Manda Sibanyoni Accounts Department Gym Company [Roodepoort] ********** On 2017-01-04 14:19, Robinson, Tasmin wrote: Good day I got a miss call from Gym company. ...... Hi Tasmin Your membership is clear of arrears and its being fixed now the only challenge will be on Kylin as a temporary measure loaded your tag to use now temporarily. Kylin has to pay the R100 tag fee as the money that was paid balance your membership . July was not paid and Kylin came in and paid the R 398 for july and August as we debited you .But August was paid as you send the proof of payment done . As you were left with R199 that cover September as you where suppose to pay for September as you last debit . We saw that you stopped the payment for Sep as the extra R199 covered you for September . Kyle membership started in October to be debited that is rounding the money that you said I pocketed . I hope it clear now --- Manda Sibanyoni Accounts Department Gym Company [Roodepoort] ********** On 2016-09-27 11:50, Robinson, Tasmin wrote: Last month Kylin paid you R200 cash and R200.00 with his card, which is R400.00 in total. So the R200.00 cash that was paid was an extra amount which was supposed to be for this month. So this debit order that went off 2day is an extra amount again, so ill reversed that amount its fine if I pay bank charges, because next month you going to debit again then I must go thru the same problem again and I don’t want that. So there’s no recovery fees that I need to pay because my account has not been in arrears, so next month the normal amount can be taken because I’m going to reverse this amount. From: Mandla Sibanyoni ********** Sent: Tuesday, September 27, 2016 11:42 AM To: Robinson, Tasmin Subject: RE: no the extra R200 that you paid is the one that is in advance for Kylin as for the one that was taken it was the last from your membership . Due to that when you reverse that one you going to pay bank charges hence iv made that one to be for next month for Kylin --- Manda Sibanyoni Accounts Department Gym Company [Roodepoort] ********** On 2016-09-27 11:25, Robinson, Tasmin wrote: So where’s the other extra R200 we paid last month?? So we 2 months in advanced. I’m going to reverse the amount because the R200.00 extra that Kylin paid last month was for this month, as from next month the normal amount of R199.00 can be taken From: Mandla Sibanyoni ********** Sent: Tuesday, September 27, 2016 11:19 AM To: Robinson, Tasmin Subject: RE: Hi Tasmin Its form of recovery but we transfer that amount R249.00 to Kyle membership so it will be in credit next month it wont be debited any thing . --- Manda Sibanyoni Accounts Department Gym Company [Roodepoort] ********** On 2016-09-27 09:22, Robinson, Tasmin wrote: I was debited today but not the normal amount but an amount extra R50.00, kindly confirm why is there an extra amount being debited. And also kindly send me a letter/ statement stating that my account is not in arrears and is paid. From: Robinson, Tasmin Sent: Monday, September 12, 2016 11:10 AM To: ********** /> Subject: RE: Good day You advised me that I will stop getting smses but I still receive them

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