just disappointing !!

The gym Company is ***********. We cancelled our Gym Membership in September 2023, I am still paying for it 5 months later. They lost our forms which contains personal and private documentation. I have been sending emails and making calls to resolve this issue and yet no one has come back to me. They just ignore it. They are very quickly to ask for money but once there is an issue they are silent. This is so disappointing. I expected more from them.