Inefficient Account handling

<p><span style="color: #555555; background-color: #ffffff;">I have been struggling for months to cancel my membership. I was sent daily sales stating that my account was in arrears and upon contacting the gym it has been a constant back and forth to ascertain what amount exactly was in arrears. Janette Nicklaus provides inaccurate records and constantly contradicts her previous responses. I have had to eventually reconcile my bank statements to calculate which debit orders were not paid as the debit order had been cancelled without my knowledge. I then paid the entire amount and the last month in advance and requested the contract to be cancelled. This request has not been honoured and all my correspondence to Janette and her MANAGER has gone ignored. I am going to log a complaint with the credit ombudsman as this company fails to resolve these issues. I am now highly frustrated with the lack of feedback and incompetence of this company.</span></p>