I'm contract with gy...

I'm contract with gym company have expired long time ago already and still debitng my account, they tell me I have too cancel my contract that is long time expired and when I go in too cancel they tell me the guy who works with that is not in at the flora center branch, I was in too cancel numerous times and now last time they told me I must down load the app too cancel what bull....... is this I would not recommend anyone too join gym company machines is al way broken or damage and they double debit your account for maintenance what a joke