I thought you said my membership was done. #GymCompanyRoodepoort

<p>I have been struggling to lose weight and decided to join a Gym Company in Flora Center, Roodepoort.</p> <p> </p> <p>Upon arrival I was assisted by a sales representative who seemed very eager and pleased at the prospect that my mind was already made up and he had no real work to do in terms of persuading me why I should join.</p> <p> </p> <p>He fumbled throughout the registration process and seemed to not really know what was going on in some parts of the legal document we were working through. I provided him with my banking details in order for them to collect their cash by debit order, allowing me to focus on geting back into shape. Once the registration process was completed, I was assured that I can begin gyming without hassles and that the Gym had the details they needed to be able to collect their funds.</p> <p>Two months into my gym experience I was faced with a situation where I had to trim up my finances for a while. I called around to cancel on going debits on my account and requested that Gym Company Roodepoort pause my account as I would not be able to pay them for that period. It was during this phone call that I learned my account was in arrears. When I asked why, the lady assisting me cited the reason that they were not able to debit my bank account because of some administration gaps. I was sincerely disappointed at this point because this communication was not relayed to me timeously and now, because they do not take EFT payments, I had to make time to go pay at the gym.</p> <p>Needless to say that my request to have accounted paused was not honoured. Therefore I am, now, getting phone calls from the establishment advising that my arrears amount has gone up and they are threatening me with an imminent registration onto the ITC books.</p> <p> </p> <p>I requested that I speak to them at a more convenient time during the day and the lady administering the ITC threat said that she had all the time in the world right at that moment and was not open to receiving my call in my lunch hour. She hung up the call and now I feel betrayed at the fact that I was understanding of their maladministration in registering me to their gym, their inability to communicate positively when they were not successful in collecting their funds from my account and lastly their inabaility to stop my account when I had taken the courtesy to advise them of my financial stress at the time, however, they are not able to consider the fact that I have not been able to make my way to their offices.</p> <p> </p> <p>This is ********** service in my opinion and experience.</p>