Horrific Customer Service at Gym Company in partnership with its Gym Manager Rishen

I am a member of the Gym Company East Rand - East Point. The Gym Manager is Rishen. I am very disappointed in their lack of customer service and I have communicated this to Rishen. Even after communicating it he is still failing as a Manager and the Gym Company is failing as a business. There are 2 incidents where there was no water at this gym but the Manager fails to get into contact with his clients either via text or email or telephone calls to inform his clients that there is no water in order to avoid inconveniencing clients who come from far like myself. I stay the same street as Carnival City and because the Gym Company does not have branches in this areas. I have to drive all the way to East Point to go to gym every morning and afternoon. In the mornings after my work out I have to drive to Jet Park where I work. On the days that I arrive at the gym only to find that there is no water after driving for 30 minutes to get there in traffic when the petrol price is R17 per litre. I then have to drive back to my house again to bath or shower as I normally shower after my workout at the gym. I complained about this incident about 3 months ago when it happened and because Rishen I sat at home for 2 weeks without working out because no-one informed us as customers that the water was restored. Then this week it happened again. I arrived at the Gym on Tuesday to be informed at the door with other customers that there is no water. I then left a message for Rishen complaining that he should have informed us. He phoned me with all sorts of excuses about why he could not send a text citing that the Gym Company does not have sms facilities then I asked why he did not make telephone calls or send emails or whats app messages since he had our contact details then he said he did not have our contacts the Gym Company does not give him these details but I filled the form in the Branch and gave it to them in the Branch. I find his excuses pathetic at most and inadequate. To anyone wanting to join the Gym Company please be informed. I also know my other friends who belong to another branch of Gym Company where the equipment has been broken for a year now and has not been repaired. My friend posted his complaint on his facebook. I am cancelling my membership with the Gym Company because I don't think they take their own brand or reputation seriously even ****a Shops are run much better than how this company runs its business.