RG
Roxanne G

1 reviews | Active since Jul 2023

21 Jul 2023, 19:28

Highly DON'T NOT recommend Gym company Randburg Square to anyone - don't join they won't let you go easy.

By far the worst ever gym cancelation experience of my entire existence. I do not recommend gym company randburg Square branch to anyone. I had been with gym company randburg square for a little over a year and had relocated to a new area. I went to the gym to cancel my contract but there was load shedding at the time. The cancelation clerk of the branch "Kelly" made me fill in cancelation forms and advised he would load it onto the system when the power came back. Kelly convinced me that instead of canceling my gym membership he would put me on a month to month R99 national membership because my contract was already matured. I accepted because he had retained me as a client. I asked Kelly if there was any cancelation fee but he advised because my contract had already matured I wouldn't be liable for cancelation also because I was now on the R99 month to month contract at the time. After one month of using the R99 membership at a different branch I went back to gym company randburg Square branch to cancel my contract completely, once again Kelly assisted with cancelation and advised I was not liable for any cancelation fees yet again. That was last year Dec 2022. Fast forward to date I am being harassed by gym company randburg Square account department stating that I am on their blacklist and owe them R900. I spoke to accounts department clerk Antonattor Mhlanga telephonically early this year who checked for me on the system and advised the cancelation amount owing was a system error on their side as it wasn't processed correctly and that it would be amended. I emailed Antonattor Mhlanga and politely asked that once amended could I be given feedback via email that everything is cleared. Till this day I have not received an email response from the accounts department clerk instead I keep getting harassed by the gym with calls of me owing a cancelation fee. No matter how many times I explain and have them check I am constantly being harassed and still blacklisted by the gym.

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