Gym Opens 4 months after promised date !

Me and my fiancee joined the gym in December 2015. As per conversation the gym was suppose to open on <br> 10 January 2016. When it came closer to the suppose opening date we received a message stating that the gym will only open in May, and all new members should use one of their other branches. We went and had a look at the location of their other branches, however none of those branches are even close to the Boksburg branch. After numerous phone calls I got hold of the gym manager.<br> I explained my situation to him, and requested for both contracts to me cancelled. <br> He send me an cancellation form. I filled it in and send it back. <br> I called Sunny requesting from him, to confirm that he has received this documentation - yet still no answer.<br> I feel this situation has been handle horrible, as it is a fault on their side. They promised me as a customer something, and could not deliver. Yet, joining fee's has been deducted. <br> When I spoke to the manager he could not even give me an exact date of opening of the gym <br> Right now I feel asking for contracts to be cancelled and a refund on joining fee's is not asking to much. It has been three weeks and the situasion is still not sorted out.