GYM COMPANY WOULD NOT RECOMMEND TO ANYONE EVEN MY WORST ENEMY!

If I could give this company zero or no star, I would. This company is very *********** I signed up with Gym Company East Rand Mall 5 months ago and every month they do not debit my memberships fees of R299, I always have to go ask them and end up paying cash or swiping my card. I have been calling them to speak to the admin lady (Ellen Zambara) about canceling my membership because I am moving to Sasolburg in the Free State and there is no Gym Company there and I can't pay for a service I am not using or not able to use due to circumstances out of my reach. I went to the gym last week Friday and bumped into the manager (Sebastian) and spoke to him, he gave me his email to request a cancelation form as he said I needed to fill in one and also said to me that there is a cancelation fee which will be calculated on the months remaining of my contract. I was confused because when I signed up with them, I asked about the cancelation process and the gym assistant (Mohau) said I would be charged about 3 months membership fee. He basically **** and I believed him, when I read the contract it did not mention any cancelation fee on the contract.

I decided to go to the gym today because my membership fees has not been debited yet which is supposed to be on 5th of every month but nothing has happened, it is already the 8th and the cancelation process is a nightmare. I went to the admin lady and I asked her what’s happening and she said she sent me an email with my cancelation fee, which is R1973,40 so I asked how is that amount calculated? She basically did not want to tell me at first, eventually she said it is 20% of the remaining months. I asked her to send me a document that states how the cancelation fee is calculated and she said to me she does not have any document to give to me. I explained to her how am I suppose to pay that amount if I do not know how it is calculated. She was very rude to me and would not answer most of my questions because she said does not know or that is how it is deal with it and what made me more frustrated was the fact that she would not let me put a notice to cancel my contract or even give me the cancelation form. She said she is not allowed to give it to me.

The gym assistant (Mohau) basically lies and tricks people into signing the contract. The admin lady (Ellen Zambara) doesn’t even know how to explain the reason why my membership fees is not being debited even though in the same month they were able to debit the R199 Levy fee. I need help please.