Gym Company - what an EPIC Fail!

Prepare yourself this is a ranting and name and shaming post of Note!!!!!!!!!!!

Since December 2018 I have been struggling with Gym Company Randburg square. After I found out that they signed me up for a 36 month contract instead of my requested 1 year contract, because their consultant (Tshidi) who no longer works there failed to inform me that the 1 year contract wasnt available on the membership I ended up taking and that she proceeded to give me without informing me that the 1 year contract is available only on their most expensive membership. (who in their right mind signs a 36 month contract) After numerous ignored emails (still ongoing) and endless dropped phone calls I made my way in January to the administrative department where Cindy-Ann Williams proceeded to assit me, she has been very helpful by shifting the blame from one person to the next and not actually resolving the matter.

On 24 January 2019 I met with Kudi (Sales Manager) after waiting for 20 minutes for him to arrive wherever he was coming from and was promised he will sort it out and will have feedback the next day. It is 24 February 2019 (1 month later) and still haven't heard from Kudi, nothing has been resolved or slightly even moved forward. When I went to see him (again) 18 February 2019 he wasn't at work. It should also be mentioned that Gym Company have not been able to find my original contract that I app**** with on 21 May 2018 (email to prove from Cindy-ann where she admitted they can't find my physical contact) - but there is a online copy available with a ********** signature that I never signed. Also I never received the supposed 'Yellow Form' that one gets when signing up.

Anyway on 18 February 2019 I went in again to see if I could sort out this mess. Cindy-Ann suggested I write a grievance letter and mail it to their Management, Johnny and Erna. (She signed the written letter) I did so and no reply or feedback has been received since. I should also add that Steve Cooper the Manager at Gym Company Randburg Square has not ONCE attempted to assist or ask me anything related to my visits and emails to above mentioned.

Client relations are non existent. The Blame game seems to be the best way to past the time on the daily and to be blunt this company doesn't give a flying #%@= about their so called customers.

If anyone want to see my ridiculous one sided email conversation with the odd 3 liner reply here and there, I'd be happy to share the joke of the year with you.

Let's see if this post will encourage someone to reply or contact me. It saddens me that we have to resort to public naming and shaming and to these extents to hopefully get a reaction or reply on something that could have been avoided if a consultant did her job efficiently and HONESTLY.

Rant over!