Gym company Umlazi FRUAD

I'm writing very angry with the Gym company staff at Umlazi Mega city. I joined with a 12 month contract with a consultant by the name of Nsindiso. I then was never given a key to access the gym and was waiting to be contacted. Not once did they debit my account. A YEAR later I get debited and I reverse it. Got a call from a lady and she says I took a 36 month contract and the consultant no longer works there. I asked for a copy of that 36 month contract I was never given it. Please note I will take this further with the ombudsman if need be.