Gym Company *******

On 03/09/22 I submitted an on-line cancellation of my contract as it expired October 2021 and I've been debited ongoing up until now. On 06/09/2022 I then received a whatsapp message from Gym Company stating I need to pay as the debit bounced. Please note,I reveresed the debit myself and cancelled the mandate with my bank as this is ********. I was assisted by Sibusiso Sinda-Accounts Department-Roodepoort-***) who in fact was extremely rude.I have attached screenshots of our conversation as well as my contract. He firstly stated my contract expired January this year,which is incorrect,it expired October 2021. He then said that even after the contract expires it continues on a month-to month basis. THIS CONTRACT DOES NOT STATE THIS AND I DID NOT SIGN AS CONFIRMATION HEREOF!! I then requested him to cancel the contract immediately and he refused stating that it will not be cancelled unless I pay that last instalment. I REFUSE!!! I do not have a continued contract with you!! Your service is pathethic and not to mention ******** and *********. You are blatantly *****ing from customers. I was not once reminded that my contract is about to expire either for obvious reasons as Gym Company wants to take my hard earned money. I want a full refund of my money from November 2021- July 2022 (R399.00 x 8) immediately as this is against the Consumer protection Act. As for Sibusiso Sinda, he has no way of dealing with customers and I suggest you re-look at his position as he will cost you bad sales and service going forward. Please also check as I have not missed a payment and also have 2 contracts. I will be taking my business elsewhere and cannot wait for the second contract to expire. I will revert to further channels as well as social media if this is not resolved.