Gym Company Quick to sign you up poor on service delivery

Gym Company East rand are very nonchalant about customer service.

I called to check what are the new rules after lifting of lockdown restrictions, the staff did not bother to inform me that kids are no longer allowed since the creche was closed. Just for me to get to the club and find this out with the little one with me. When I complained to management that I called to avoid something like this from happening there was no apology, nor interest in my complaint.

The place is a den of ******* and once again management has no interest in members well being. You cannot train in peace and have to watch your back. Something as simple as a water bottle goes missing when you turn your back. Let alone a gym bag. Once again management has no interest in members well being in this regard either.

Gym Company debit order goes off every month like clockwork yet the customer service is dismal and not reflective of what I am paying for.

This club behaves as though they are doing you a favour by being in operation instead of as if you are a customer.

The only person who has made my time at this club worthwhile was trainer Dana, who has truly provided excellent training and takes the initiative to assist customers in anyway possible. Management of this club could surely take a few pointers from Dana.