Gym company maponya mall

I need Gym company Maponya mall to assist me in linking my gym tag to vitality so I can gey ny failu points as I have been their member from 2014 , I have called for over a month now , each time their people take my details , promise a manager will call me back but it never happens ! Been taking to a lady called Thandeka , still waiting! Not sure what else to do now.