Gym Company Maponya gives very horrible service

I had such horrible service from Gym Company Maponya Mall on the 13th May 2019. I have been a member of Gym Company for over 3 years. On the 3rd of May 2019 I called the Maponya gym branch and advised them that I would like to cancel my subscription and the lady I spoke to (did not catch her name) asked how long I’ve had the account and I advised for over 3 years and she asked me where I signed up and I advised at Maponya and she said I need to come in person to do the cancellation. On the 13th of May 2019 I went to cancel my subscription and I was assisted by a lady called Leboane Mushomba and she was very rude to me. When she checked my name with my ID number she didn’t get anything then she checked with my account details and she came back and told me that she can’t help me because I am a Bara client. I argued my case that I opened my account at Maponya and when I opened my account Gym Company Bara was not even operating yet, well she wasn’t interested in what I was saying she just said I had to go to Bara, then I asked that she calls someone else to help and she called via the phone her colleague Ntombi Magongona who said over the phone she can’t help with the cancellation and was laughing and Leboane in her own words said “please come this side because I am getting ****ed off by the minute” . Ntombi came and I explained my story and only then was advised that the mistake was the sales persons fault but still I was the one who was supposed to make means to go to Bara and cancel even though it was not my fault. I left the branch very angry and felt very disrespected and when I left Leboane and the receptionist were just laughing at me.