TM
Teboho M

1 reviews | Active since Jan 2024

20 Dec 2024, 11:15

GYM Company - Johannesburg Doornfontein - Charging customers even if the Gym was permanently closed down.

I am extremely disappointed with the gym company’s handling of their Johannesburg Doornfontein branch closure. The gym is permanently closed, yet I was shocked to discover that I still owe money for a facility that no longer exists.

When I contacted Daniel, the gym manager at Newtown, he explained that despite the permanent closure, my contract remains active, and I’m still being charged. This is completely unacceptable—how can I be billed for a gym that doesn’t exist?

This situation feels like an exploitation of loyal customers, and I strongly urge the company to review their policies and address this issue immediately. Charging customers for a service that is no longer provided is unfair and *********.

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