TM
Teboho M
1 reviews | Active since Jan 2024
20 Dec 2024, 11:15
GYM Company - Johannesburg Doornfontein - Charging customers even if the Gym was permanently closed down.
I am extremely disappointed with the gym company’s handling of their Johannesburg Doornfontein branch closure. The gym is permanently closed, yet I was shocked to discover that I still owe money for a facility that no longer exists.
When I contacted Daniel, the gym manager at Newtown, he explained that despite the permanent closure, my contract remains active, and I’m still being charged. This is completely unacceptable—how can I be billed for a gym that doesn’t exist?
This situation feels like an exploitation of loyal customers, and I strongly urge the company to review their policies and address this issue immediately. Charging customers for a service that is no longer provided is unfair and *********.
Helpful (0)
Replies (0)0
Replies (0)