Gym Company inconsiderate during Covid-19

Gym Company Flora Centre, Roodepoort.

Just had the worse experience ever!! First NO communication from Gym Company to there members re:Covid-19 Lockdown and what they will do to accommodate their members with regards to debits, as all the other fitness companies did. When I phoned I was told to come in physically and complete a contract freeze form. (this form allows you to freeze your contract for a month at a cost and have it extended by another month) The form had no provision for covid-19 and the current situation, they just using their standard freezing form with reasons: -Leaving the country -Pregnant -Serious illness -Unemployment -Religious reasons The reasons is basically that it's your choice to not be at gym while the gym is open and freeze the contract. A fee of R49 will be debited from one's account because we requesting to freeze the contract.

Was informed that they will not be paying their staff, but they want us to pay them. My husband and I are at gym all the time and if we could we would be there during this period, however since it's a national Lockdown and the gym will be closed they are not willing to accommodate their members regarding payments.

Spoke to the GM who was extremely rude Steve Cooper when I asked why has this not been communicated, he told me to speak to the big boss whose details they refuse to share.

What happened to treating customers fairly, by wanting to take our money during a national Lockdown.