Gym Company - Dirty and No Service

The worse gym ever. I have been complaining everyday for the last 3 months but to no avail. This morning the tap at the water cooler was dirty, and from the time it took the cleaner to clean it, I wasn't today or yesterday's dirt. I asked Luyah to call the Manager on Duty, but she only told me he was in his office, but he wasn't and I asked her to go call him, but she just turned around and went back into the office at reception. I had to go down again to ask for the manger on duty and she only then got up and tried to locate him, telling me he will be with me shortly, but after an hour gym session I was still waiting. On my way out I asked for the manager on duty's name, only to be told that there are no manager on duty and they only start at 9:00. While at reception, Nicole was on the phone, but she didn't even bother to acknowledge me or just saying that she will be with me shortly. UNACCEPTABLE. I counted the machines out of order this morning and it came to 9, thus if they have 100 machines, 10% is out of order, but again excuses, excuses!! The gym company head office to whom I have also complained have not bothered to get back to me on my complaints and when I wanted to cancel my contract they wanted to charge me cancellation fees, although they are in breach of contract. They should change their slogan to "Where we don't care and you are nothing". I gave them one star rating, only because I have to give a star, they don't deserve even a negative rating as their facilities are dirty and their service are super bad. For R199 you can get a contract and a poorly made bag, and they will throw in all kinds of diseases free of charge