GYM COMPANY BROMHOF - CANCELLATION NIGHTMARE

Trying to cancel a contract and still continue to be debited. We completed cancellation forms in September 2017 (which the gym cannot find now - nor can they find our contract) The tied in period of the contract has been over for years and we kept it running but since we tried to cancel it, we are continuously ignored. The gym insists you go in to complete cancellation forms and refuse to use email wasting everybody's time. We still went in and did this and yet we were still debited each month (double debited in November) and continue to be debited every month. Each month i call in and complain and receive an apology and that a manager will look into and contact me and no one every calls back. I was asked to email them on ********** - I have emailed many times and no one ever answers emails - I continue to be debited. I am the payer and my children each hold contracts - my daughters contract is still newish and active, my sons contract we wanted to cancel and have a new one issued in his own name with him as the payer - taking out the cheaper option - but since we cant cancel the first contract - why would he ever want to take out a new one with himself as the payer? We will rather pay more and travel further for a more reputable gym that wont ***** from their clients. I do not have time to come into the gym and fill in new cancellation forms because the gym cannot handle their own admin. The service and treatment by the managers and staff have been non existent to say the least. I had read similar reviews when joining this gym and regret not learning from them. I would just like the contract cancelled and receive my premiums back dated to September 2017.