Gym Company Bad service- Join at your own RISK

I am extremely concerned about the continued deductions from my bank account regarding my daughters’ memberships. I cancelled memberships in February 2026. Despite the cancellation, an amount of R49 per month for each membership is still being deducted. I was previously advised by the manager not to completely cancel the memberships, which is why the R49 monthly fee was being charged, Cancel the fees asap. However, I did not authorise any further deductions beyond what was agreed.

Yesterday, another amount was debited from my account without my authorisation, for membership cancelled in February. I therefore request that you refund the unauthorised. I am also concerned that I am being required to pay three months of debit orders upon cancellation, despite having signed up for a month-to-month membership. Please provide me with the contractual clause that authorises this charge and explain why I am being required to pay these additional amounts. I have repeatedly attempted to resolve these issues, but the continued deductions are unacceptable. This is my hard-earned money, and I expect any debit from my bank account to be properly authorised and supported by a valid agreement.

At this stage, I deeply regret joining Gym Company because of the way this matter has been handled. I am requesting that this issue be resolved urgently, that the unauthorised debit be refunded, and that no further deductions be processed without my explicit authorisation. Please confirm in writing when the refund will be processed and provide me with the specific contractual clause in my signed membership agreement that states I am required to pay three months’ fees upon cancellation.