Gym Company Attempting to Enforce Undisclosed Charges After Signup

I am extremely disappointed by the way Gym Company has handled my account and billing dispute.

I joined on 25 March 2026 under a month-to-month membership option. I was later informed that I allegedly owed an additional March premium/payment, despite the fact that:

* this is not stated anywhere in my signed contract, * it was never disclosed during signup, * and there is no information online explaining this payment structure.

I have also been communicating with members of the accounts department, and at no stage was I informed that my account was supposedly in arrears. However, after I made payment and submitted proof of payment, a debit order was still processed against my account.

What is most concerning is the complete inconsistency in communication and the unprofessional manner in which the matter has been handled. Different explanations are being given after the fact, and instead of properly resolving the issue, calls were abruptly disconnected.

As a consumer, I expect transparency, professionalism, and proper disclosure of financial obligations before entering into an agreement. Gym Company has failed in this regard.

I am requesting:

* a proper written explanation of the alleged charges, * the contractual basis for these charges, * and urgent correction of the billing issue.

Consumers should be very careful and ensure they receive full written clarification regarding billing practices before signing up.