Gym company at Jacaranda unprofessional staff

I have been receiving absolutely terrible service from the gym company Jacaranda since March 2023. I paid my gym membership through one of their consultants, and ever since then, the gym has been continuously debiting my account in an attempt to retrieve that same amount without my consent. I have brought up this issue multiple times since 2023, yet it still remains unresolved. Every time I inquire about the progress in resolving the matter, I am informed that the previous individuals who handled my query are no longer employed there. I have had to explain the same story to four different consultants, which is beyond frustrating.

The employees at Jacaranda are unprofessional and ***********. Every time I try to enter the gym, I am met with obstacles at the reception because no one is willing to listen or take the initiative to assist me. This issue should have been resolved in 2023, yet here we are in 2024, and I am still stuck dealing with the same problems. It is absolutely ridiculous and unacceptable.