GYM COMPANY ARE ****S

I signed up at the Gym Company Flora Centre around October 2024. They have 2 cycles of annual fees charged for, one in Feb and the other November. So, because I signed up in October, my annual fee was meant to be debited in November 2025 (so i was told) yet they took fees for myself and my son in February already. How does being at the gym for 5 months result in being charged an annual fee? I personally went to them to cancel and enquire about it and management was like - sorry it's policy. What exactly is policy? Expecting your members to be aware of policies as if they work for u? Or ur annual membership fee not working the way its supposed to work - and ur sales people advising us incorrectly? Or thirdly ur contract itself isn't even clear about it (cause ur own contract btw is not clear)? I am serving my 3 month notice and glad to. My last debit should be 25 April. Gym Company, u better make sure u don't debit me again after April and leave my account alone... since customer retention matter 0x0 to you and since just taking money from people's accounts seems like the order of the day). The lady I spoke to made it seem like I was making up things and basically making it out as if I am a ****. What a terrible experience. I told them to make their contract more clear, cause obviously there is a gap between what is stipulated in the contract vs what we are being sold.