1 reviews | Active since Oct 2015
Gym company
I was a member at the Benoni (Oakfields) branch. One morning when I wanted to go train - the doors were locked with an a4 on the door stating that the gym had closed. I had to phone around to try and figure out what's going on - eventually I was informed that I now needed to either go another gym called Fit Extreme, or train at the east rand mall gym. Fit extreme gym is a really old gym and also extremely confined regarding space - therefore a risk regarding Covid. It will also take me a minimum of 30 minutes to get to east rand mall Despite no one informing me of the closure, debit orders keep going off my account. I phoned twice and at first was told someone will call me back which never happened. This morning I got hold of the manager at East rand mall (telephonically). I had obviously reversed the debit orders going off because the gym had closed - the manager at East rand mall said I had to pay this and that I had to go in person to east rand mall to cancel my membership?? The gym closed. He also said that the Benoni branch relocated to Boksburg..... It did not relocate, IT CLOSED. The east rand mall gym has been open for a long time. So why do I have to pay if the gym closed? And I checked the contract I signed some time ago and I get now why they choose to say they "relocated" because if the gym closed (which it did) they could not lawfully take the members money as they are doing
