Full cancellation fee charged even after 3 cellphones ****** from club

After having 3 cellphones ****** on two separate occasions at the Newgate club, I decided to cancel my membership. I requested a discount on the cancellation fee, give the loss I had suffered and the reason for my cancellation.

After numerous attempts to engage with management and numerous requests for understanding, I kept being told that the loss was not their fault, and they would not oblige. After two weeks of requests, pleas, being polite, getting legal advice, Gym Company said that the full cancellation needs to be paid in order for the cancellation to be done. They were not interested in the reason for cancellation or the value of the items ******. They offered o sympathy, no understanding and no discount. The legal advice was not to pay, but there would be months of administration and court appearances, which sadly is not worth it.

So, the Gym Company go their full fee, But they lost one of their biggest fans.

The customer service sympathy and understanding was non existent. There were no promises to review security procedures, assist with the investigation and even the security camera recordings were not reviewed, despite me telling the the exact date and time of the thefts.

I will make every effort to discourage people from signing up or using the Gym Company. Great sales team. They are making good money. But sadly, you as a customer will not be put first, and if you have an issue, you will not be helped. They will take your money. The CEO Clint will make handsome profits, but it will be at your expense. As long as you are paying and things are going well, you will be fine. If you encounter any issues at all, this is not a business you want to be associated with

You will be fine as things are going well

But you want to be paying a company your hard earned cash to know that things will also be fine, even when things are not going so well. That's what you will get if you join a more professional and customer friendly gym/business.

You have been warned