ZA
Zaheed A

1 reviews | Active since Mar 2023

01 Mar 2023, 10:19

********** debit orders and poor service from senior management.

I cancelled my Gym Company contract in Oct 2022(4 months ago) after being a loyal customer for over 4 years. The Ormonde branch closed so they sent me to Randburg to hand in a cancellation form. They then sent my details to the Winchester branch to be cancelled. the debit orders continued to go off my account and when i called to ask why this was happening, They kept giving me the run around from Randburg to Winchester. In January 23, they cancelled my old debit debit orders but then started debiting using new reference numbers. The general manager (Nobomi at Winchester) is never available to take calls, never returns any calls and does not respond to emails. Further to that, Martin (Who i assume is the Regional Manager) also does not respond to emails or return any calls. It is now February 23 and they keep debiting me every month for different amounts using different reference numbers. The fact that they just keep sending debit orders, Senior management do not return calls or responds to emails is extremely poor customer service and they are *******ly debiting my bank account which are both against the consumer protection act.

0
Replies (0)