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When I started out at the gym, everything seemed fine - the equipment was fine and the staff was okay. Then three months down the line, they charged me twice the amount that I pay monthly. I went to complain to them about it and they were trying to convince me that I was wrong. So I went to the bank and got a bank statement to show them and I kept all the receipts (luckily). They then realized it was their fault and rectified their mistake. Then the following year, they send me WhatsApp texts saying I owe R317 but my membership is only for R199. I was confused and I went to speak to them about it. They were showing me these strange accounts of payments that I apparently didn’t make so I refused to pay and I got my bank statements from the bank. I then showed them all the transactions that were made to them and that they were all up to date. They then said they’d speak to the manager or something. I’ve been waiting for 3 months to hear back from this so-called manager. In the meantime, they keep sending me texts and calling me telling me my account is overdue. And I can’t access the gym without explaining the story all over and over again.

In summary, I wouldn’t recommend the gym to anyone because I’m having to print bank statements as proof of my payments every now and then which I don’t understand. And they show you these accounts that confuse you and force you into paying amounts you know nothing about (so I recommend getting a bank statement of this happens to you).