false advertising and misleading

I’m extremely disappointed with the way this gym has handled my membership cancellation. When I signed up, I was clearly told that I could cancel anytime without any penalties, and that I would get 3 months free usage as part of the promotion.

However, now that I want to cancel, I'm being told that I must pay for the 3 “free” months first before they can cancel my membership. This goes completely against what I was promised when I joined.

This feels like false advertising and misleading communication. I signed up based on trust and transparency, and now I feel deceived. I hope management takes this seriously and starts honouring what they promise to new members.