Edge Fitness Gym Unauthorized renewal and price hikes

I am writing to lodge a formal complaint against Edge Fitness Gym for their ********* and ******** business practices concerning ***.

Key Facts:

Mr. Human entered into a 12-month fixed-term contract with Edge Fitness on 16 June 2023, ending on 16 June 2024, at a monthly fee of R199 ZAR. The contract explicitly stated that there would be no automatic renewal without written consent. Despite the contract’s expiration, Edge Fitness ********ly attempted to renew it and increased the fee to R550 ZAR per month without consent, breaching Section 14 of the Consumer Protection Act (CPA). Edge Fitness failed to update Mr. Human’s banking details despite two submissions, leading to unauthorized debit attempts from a closed account, violating the Protection of Personal Information Act (POPIA). Edge Fitness has refused to provide a copy of the original signed agreement or acknowledge the updated banking details. Edge Fitness now claims an outstanding debt of R7,832.68, which is disputed as inflated and ********. Legal Breaches:

Unauthorized renewal and price hikes (CPA Section 14). Failure to protect personal data (POPIA). Unauthorized electronic transactions (Electronic Communications and Transactions Act). Resolution Attempts:

Mr. Human has repeatedly requested resolution via email, including demands to:

Cease unauthorized debits. Reverse or refund charges post-16 June 2024. Provide the original agreement. Correct banking details. Mr. Human has also offered to pay the outstanding amount for the one-year contract to them, but they have handed the account over to debt recoveries who are rude and difficult to deal with.