Distasteful business and customer service etiquette

There is nothing more irritating than making a multiple cancellation, and not been given feedback and only to be called month on month by the account persons from Gym Company East point. I have proof of payment for the so cold arears I am supposedly owe. Being treated like ungrateful person who does not pay their dues shows how unorganized, distrusting of your customers, and how out of tact the organization is in line with your vision and value proposition as a company. How can person set aside from the busy schedule, and in return to be told that their membership is active when I physically went into the gym to cancel it, setting aside my valuable time. It is a distasteful experience, and add lacks any sound business etiquette.