disgusting service

I have been a member of Gym Company Bromhof for several years and at the start of lockdown informed them to freeze my membership,i was contacted by Sharon from the accounts department, insisting that i pay for months i was unable to use the gym during level 5/4/3 lockdown to which i refused as i have asked them to freeze my membership until further notice,and how the hell can they expect me to pay for a membership i was unable to use,not too mention i was unable to earn a salary during lockdown,when gyms were finally allowed to reopen,i could not access the facilities because my account fell into arrears,i left countless messages for someone in accounts to contact me and sort out my account as i need to access the gym,i sent an email to headoffice and to date i received no response or feedback,only a very annoying whats app informing me that my account is in arrears and i need to make payment! This is the most pathetic form of service i have ever encounted!I will not be paying a cent for a membership i could not use and i will not reccommend Gym Company too anyone as they are a bunch of money hungry, ***********s and care nothing for there loyal members! I will take my business as well as my friends and family and join another gym that appreciate the business!