Debiting during lock down

I sent you guys an email to freeze my account since it lock down but you only froze it for a month and now you busy debiting my account. It lock down and your gyms are not operating, kanti what are we paying for? Virgin active froze their clients membership as soon as lock down started, why can't you do the same. I told you I can't afford to pay for the gym any more. Why can't you just freeze my account as I requested. I regret the day I joined this stupid gym, if only I knew.