Debit orders with no access to Gym

I joined the Gym Company in October 2017 Maponya Mall Soweto. first debit order was in November 2017 together with the membership card fee. ever since the month of December after the amount was debited I have been told I cannot get a membership card as they are upgrading there system. I asked online through their Facebook page about getting a membership card and was told to go to any other branch. when I get to other branches am told the same" we using new system new members need to be allocated with the new access card. my problem I cannot access the service am paying a monthly fee due to the "system upgrade and non of your staff members even care of this huge financial inconvenience your company is causing me. the system cannot make a membership card yet every month it debits my account. I demand to have immediate access to the services am paying for or cancel your contract of which your miserable failing to abide to. I refuse to be debited for services I do not have access to. the last time I checked gym company was not a charity organising so I do not understand this free donation am making to you guys unwillingly. I just do not understand how do you expect me to wait for a simple card where as your unable to wait in debiting my account up until I have access to the service am paying for.