Consumer Protection Act PPR Standards

I must express my biggest concern regarding the treatment that Gym Company has given me. I have encountered a serious challenge with my account in that i was not called when i was in arrears meanwhile there is a debit order against my personal account in which i granted Gym Company authority to deduct and there were more than sufficient funds in my account for Gym Company to deduct my account. Yesterday being the 6th of January 2019 i went to Gym Company and only to find that my tag was not working and when i enquired i was informed that i was owing Gym Company since November 2018. However, it is strange that i received no call, no sms or email to the effect that i am owing. No i find myself in a situation where my credit has been affected and this could possibly prejudice me if i enter into any transactions or make any loans. My question is why was i not called and when i contacted Gym Company (Carlton Centre branch) and spoke to several employees working there including Nikiwe Zwane, she disrespected me and was sarcastic towards me.