Closed Account Still Being Billed For

For the past two months, I have been having continuous issues with Gym Company as I requested in May 2015 that my account be terminated as I was greatly displeased with the service. I was advised by Ian Hepburn that this will be done and that the cancellation of R1114 will be deducted from my account. However, no transaction did occur even though I was within the 20 business days of making a request. The fee was only deducted in June 2015 with the normal subscription fee of R199. I had to request this to be reversed by my bank and incurred a charge. I complained about this to the aforementioned company to which I did not receive a response even through I emailed two branch managers regarding. I currently have been debited again for R1114 with no explanation. This is a warning to all potential customers of Gym Company to stay away as this is not the first case reported regarding this type of behaviour from this company and they have been reported many times as debiting customers' accounts unnecessarily.