Cancelling A Membership & Service Delivery - Gym Company (Flora Center)

I have joined gym company (Flora Center - Florida) about 3 months or so ago, since then I have relocated from the West to the East & logged a request personally in the gym to have my Membership Cancelled.

When I joined the gym, I was advised by the sales department (by several different sales consultants on the day) that upon cancelling your membership, you have one of 2 options, you can either pay a cancellation fee, or you can have your membership transferred to a new member interested in the same package.

I was advised that If you opt to have your membership transferred to another member, the sales department / agents can assist in finding another member that your membership can be transferred to, then they will phone you and advise that your membership has been transferred.

So upon cancellation, I have requested some assistance to transfer my membership, I was advised to speak to a sales person, the lady (who's name I can't remember) took my name & number & that is all they required.

A Month later I tried querying the progress, 1st of all I could not get hold of anyone on 2 different numbers, I then found an email address & started talking to Wynand Foord (service Manager), the following day I get another response (no name of who responded at the bottom of the email).

I was advised that the sales department in fact does NOT assist in finding a new member to transfer your membership to, they only help with admin of the move.

I lived in a total different are before relocating to the east (20km away from the gym), so for me to know or find anyone in that area to transfer my membership to is Impossible.

That is why I joined the gym to train with a friend, as they advised that they can assist in transferring my membership, otherwise I would have NEVER joined that gym company.

I am absolutely disappointed in the lack of communication between management and sales division & the way they promise you a certain service / assistance . . . when it comes to delivering, there is absolutely NO assistance.

But they are always very quick to promise you something, just to get money out of you.

I will NEVER recommend Gym Company to anyone, no matter how cheap their membership fees are.

Service delivery in this country has yet again failed greatly . . . . Well Done Gym Company !!