Cancelled membership, continued to debit me for 6 months *******ly

I was a long time Gym Company client and had a decent experience at their Bromhof branch while I was a member. However, after suffering an injury I had to cancel my membership in January 2020. Someone in the admin department didn't do their job and as a result I was debited an extra 6 months of fee's AFTER I had already cancelled.

It has now been over a year and 3 months that I have been waiting for a refund of those 6 month's *******ly debited. I had to contact my bank to put a stop debit order since Gym Company couldn't even answer my emails or sort the situation out. I went into the branch on 4 seperate occasions with my cancellation form in hand in 2020 and it still wasn't rectified as I was still debited 3 months after doing this.

Absolutely shocking customer service and I will definitely not be recommending Gym Company to anyone!