Cancellation request

This must be the worst company ever. Their customer services is totaly not up to standard, you never get any feedback on any query you log via the website. I sent a cancellation request in Feb this year, the only response I got was a link to log a ticket, which I did and then after that nothing...I eventually called the (Westgate) branch on the 23rd of March and spoke to Shereen Nakene, who sent a email with the cancellation form and she stated that my last debit order will be on the 1st of May 2026...to my surprise, another debit order was taken for the month of June. Gym company, please explain, as your staff seems to be *********** of doing their job, no comunication what so ever, and when you do speak to someone, it's like they just dont care