Cancelation struggle

I submitted my cancelation request on 26/08/24 via the online app I was advised to use by the lady at gym company ghandi square JHB. Received a reference number and cancelation was never processed. Till to date they keep on trying to debit and sending notifications that I owe while I was left with less than 2 months on my contract. I have escalated with Irene Thateng, Dimakatso and Brenda some I even forgot their names they never come back after I send them proof of cancelation.

I will not pay any cent for a service I have not been using.