***** by Gym company

Gym Company Clinton Borchers Gym Company Amanzimtot Gym Company Durban Gym Company - Jotham Martin This is my experience with Gym company, I have my debit date set to the 01st of every month for years and on the 30th of December they debited my account when I only got paid only on the very last day of the month in this case the 31st of December. My issue was at this point I had no funds for any transactions whatsoever causing my account to incur four honouring fees and I do understand that the 01st was a holiday therefore all the company's debit the next banking day which is the 02nd or even the last day which was the 31st but not a day before I can receive my salary. At the time this occurred i wasn't in Durban so I contacted a staff to inform him of the matter and he advised that the person in the accounts department is also on leave. I then went to Gym company Arbor crossing on the 15th, Wednesday 2025. I then spoke to Deidre who heard of my case and went to her manager then came back and said the reason for my debit on the 30th was the banks were closed on the 31st! I said to her to think before she answers as the said dates was Monday and Tuesday and the holiday was on Wednesday. My query was not resolved and they then asked another staff to intervene namely Leila, she then said her regional manager will be able to assist me the next day which was (Thursday) yesterday. When I went in yesterday Leila informed me that she spoke to her regional manager and he can't reimburse me for all the costs they caused me by changing my debit date to their own date. I then sent him an email yesterday but it has been blatantly disregarded. So this is the attitude from Gym company South Africa. This is the email sent with no response whatsoever.

Good afternoon Kyle, it's with utter disappointment that I send you this email. It was brought to my attention by your staff at the Arbor crossing gym company namely Leila Madar whom I had spoken to regarding an incorrect debit order that went of my account without my knowledge on the 30th of December 2024. I am a member of gym company for more than 3 years aswell as my wife and I signed up my son recently, firstly I have my debit order date set on the 01st of every month due to the fact I get paid on the last day of the month. However on the 30th of December I got debited for four transactions which was supposed to have went off on the 01st, I understand that it was a holiday. Why did you'll not debit on the day I get paid which is the very last day of the month ie 31st? Irrespective of how many days there are in the month. I had no funds in my bank account on the 30th and I did not authorise such an agreement with you as representative of Gym company. This amounts to *****, besides the fact that I incurred four honouring charges plus an additional fee to pay Gym company when there was no money in my account. I have proof of such and I had forwarded it to the staff namely Jotham at Gym company around the time this occurred. I am asking for a reimbur*****t of fees that had been incurred due to GYM COMPANY *****ULENTLY CHANGING MY DEBIT DATE TO A NON PAYMENT DATE WITHOUT MY PERMISSION THUS A BREACHING OF CONTRACT. If you feel that you are doing the correct thing by saying that you are not going to reimburse me for all the unnecessary costs you have put me in. I am at disposal of taking up litigation and have all evidence of such nature. I won't tolerate such behaviour from a big franchise such as this. I will also post all of this on Social platforms to advise people of you and the company you representing in this fashion.