bad service gym company Maponya Mall

I have been denied access to gym facilities at Maponya mall, although I am a member since 2018 at the gym.

I lost my tag at the beginning of this month of July and I do not yet have money to purchase a new tag as I was told its R100. I have since been subjected to interrogation each and every time by the receptionists at the mall, telling me that I have reached my 3 times limit.

This inconveniences a lot since I have to take 20min each time explaining myself to them.

My issue is that I have paid for the month and now I am denied access to the facility because of a lost tag. I requested that I show them my ID each time until I buy a tag month end, however I was again denied access and humiliated by a receptionist by the name of Neo yesterday on Sunday 28th.

It was not stated in my contract or explained to me that I would be denied access to the gym should I lose my tag.

The manager of the gym manager is of no assistance.