Bad service ever

Bad service ever, I went to cancel the contract on several occasions and there is always stories, network is offline, come again tomorrow and other irritating stories, today I went again and was informed that all the staff working at finance are on lunch and I must come later, like I have the whole day to wait for them. The last time I was told that I must pay a ridiculous amount for cancelation in cash and if you don't have cash they don't accept the payment arrangement therefore I am liable to make a payment for the service you are not using until I get the cash for cancelation.

Why are we debited for the services we are not utilizing? I stopped going go gym long time ago, and I am still debited monthly. I need my money for the service I have been paying while I am not using on immediate effect.There always stories when you want to cancel, I honestly don't afford the gym. May I be refund, I don't have the ridiculous cancelation money they want from me.

Today, I took my time, energy and resources(petrol) the lady at entrace directed to the 1st lady who was on the call for a long time with a friend, then she directed me to the other one who told me her network cable is not working, I then had to go to the first one who told that I can't go upstairs, unfortunately if the financial term on the group floor can't assist I need to come back sometime, the people on the first floor are all on lunch.I left my contact details for them to revert back to me, I have not received anything communicate, and I kmow they will not contact me.

I am tired of the game they play, I want my money back, cancel the gym and stop debiting me.