Bad service delivery and customer service

Okay so I just got a new contract with Absa in Randburg and I thought I would join gym and I filled a form with a representative from Gym company in Randburg. She later asked me to come sign told her I could only come sign when I have moved to Randburg as I still stay in Pretoria. And when I finally moved to Randburg I realized my job is demanding and won't make gym time so I called their offices and every Gym company I called kept telling me they can't assist me as my contract is with Gym company in Randburg so I must go their offices. I asked to cancel and one consultant told me I have to come to their premises as form is hard copy I asked for an email and he said they can't email it I must go there.When I finally went, they told me I can't freeze I need a reason for it and me not having money and unable to come is not an excuse. So my problem they made me run around and delay so that they can keep debting my money and I never signed anything and when I went there they told the lady who opened my contract is no longer working there and I need to pay cancelation fee or transfer my membership and I don't know anyone and my contact ends in May and this lady opened a 3 years contract