BAD SERVICE AT GYM COMPANY

In March 2019 I cancelled my membership via email to them. Gym Company then contacted me to ask why I would like to cancel. Said that it took almost 2 weeks to get an appointment for my assessment to happen and that I even went to Gym company in Roodepoort. The service there was shocking as I stood for almost 15 minutes while the receptionist was having an conversation with one of her friends there. Then I sent an email reporting that I was not happy and that I would like to be refunded. Until today I have had no feedback from them, they keep on deducting the premie from by Bank account and send me SMS with threats that they would summons me for the fees not paid. I sent an email again with no results or responds from them. It costs me a R100 everytime I reverse the transaction. I feel they are really not a Gym at all and that they need to do something with the staff working for them.