tM
tebogo M

1 reviews | Active since Sept 2017

21 Sept 2017, 15:45

Bad service and False advertising by their Agents

I walked into Maponya Mall on the 28 July 2017, and one of the agents by the name of Neo Nchwe approached me to explain to me more about the company. I set down with him, he then told me that the 1st three months are for free, and the procedure is I quote " just to review the facility and get to see whether you would like to officially join the company". He then took down my all my details "for record purposes" he said to me and told me that the receipt that he is giving me serves as a pass to go to the gym at anytime from that day to review the gym. He also stated that when I am interested I will then pay a R100 fee for a tag and a monthly installment of R199. Since that day I have not had time to go to the gym to review it. Today I call the gym to find out more information and tell them that I am not interested hence I have not come to the gym to review it and asked if they can remove my details from their database. Only to find out that the receipt that Neo Nchwe gave me was actually a contract of which he did not advise that it is a contract but just a pass to go to the gym at anytime. I spoke to a lady at the accounts department who then advised me to pay a fee of R299 for the next two month in order for this contract to be terminated. I then advised her that I had no idea that it was a contract and I have not been to the gym. She then told me that I need to pay and it is not her problem. I am so disappointed with the service that was provided to me, and furious at their agents for their false advertising. I will not pay for something that I was misinformed about. If any money is being debited from my account, I promise Gym Company will be hearing from my attorneys....Tebogo Mahlangu

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