Bad Service

I am receiving the worst service ever from GYM Company Musgrave and this is my 2nd review against this gym. The whole world was on Lock Down and it is known the Gyms were closed.

We were given instruction to constantly send an email to freeze our accounts otherwise normal deductions would commence. This again was not good business practice as the Gyms were closed. I have been sending a request on a monthly basis to freeze my account without fail.

When we received instruction to open Gyms my tag was working ever since without and hassles.

However this month when I scanned my tag I was told that my account is in arrears and questioned this and was told that my membership was not paid for this month. Reason being is that debit order has been cancelled.

I then asked for amount owing and paid it via debit card immediately. To date I am treated like a stranger someone who is ******* entering the Gym where-as I had paid my outstanding amount.

I am always pulled to side and have to constantly be told I am in arrears . I asked to see the lady who assisted me that day but I am told she is always busy.

I was then given a voucher in order to gain access and don't like this as I am not temporary member of Gym.

I need this to be sorted out today before I go to Gym again this afternoon as this is really annoying.

From

Lwazi Dube